Our Customer Service Policy
We are committed to your customer satisfaction. If you have any problems with our store site, you can simply email us at SNB Admin, We are always here to assist you with your purchases! We will reply within 2 business days with respect to all customer service matters.
Currency of Site
All prices on this site are in U.S. Dollars!
Our Shipping and Return/Refund Policy
Most of our sales are downloads, but we do offer DVD’s. If a DVD is ordered, it will be shipped to you within 2 business days of your order being placed. There are no export restrictions. We will ship to any country that will accept foreign mail, except for OFAC countries. We will not sell or ship products to anyone located in any OFAC country. We will replace any defective DVD’s at our sole cost, or, if this does not correct the problem, we shall cheerfully provide a refund upon the defective DVD(s) being returned to our offices located at: BVP Videos, 315-2343 Brimley Rd., Toronto, Ontario Canada M1S 3L6. We shall also refund your shipping costs. With respect to downloads, should you not be able to download the video from our store site, we shall provide an alternate download site, or refund your payment.